A: Yes. Our packaging is manufactured using food-grade raw materials tested for direct food contact safety. We hold FSC certification and ISO compliance documentation, both of which are commonly required for UK and EU import and retail distribution. We can supply these certificates on request before or alongside any order.

A: Yes. Custom print and branding is available on most product lines including cups, boxes and bowls. We handle artwork setup and print trials before full production. Minimum quantities for custom print orders are higher than standard stock orders - reach out for a custom print quote.

A: Our export team manages the full documentation process - including commercial invoice, packing list, certificate of origin, bill of lading and any certifications required for your destination country. We have experience exporting to the UK, Europe, the Middle East and beyond, so the logistics side is well-covered from our end.

A: Standard production lead times range from 15 to 25 business days depending on the product and order volume. Shipping transit times vary by destination - UK shipments typically take 18 to 28 days by sea freight. We provide an accurate timeline with every confirmed order, and we keep you updated through the production and dispatch process.

A: Absolutely. We strongly encourage sample approval before committing to a production order. Sample dispatch is available for serious buyers, and the cost of samples is typically credited against your first order. Speak to our export team about arranging a sample pack.